Frequently Asked Questions (FAQ)

Home CheckUp Questions

How long does it take to do a Home CheckUp and get the report?

The length of time will depend on the size of the home and whether a standard, deluxe or a premium inspection is requested. A typical time frame for the inspection and preparation of an on-site preliminary report can range from 1-3 hours. An electronic copy of the final report with digital photographs will be emailed the following business day.

Did You Know ...

If the answer you are looking for is not here, you can ask your specific question via email on our Contact Us page.

Is a discount available for the Additional Services?

Yes, when you select two Additional Services and they are performed at the time of the PRO Home CheckUp, you are eligible for a 10% discount on the cost of the Additional Services. If three or more Additional Services are combined, a 20% discount is applied.

How often should smoke detectors, CO detectors and fire extinguishers be replaced?

Most experts, including fire department personnel, recommend replacing them every 10 years. The batteries should be changed in your smoke detectors yearly.

Home Inspection Questions

What is the cost of the inspection and what types of payment do you accept?

The cost of the home inspection depends on several variables, including the square footage of the home, its age and features. Once we have this information, we can provide you with a price quote for the home. We accept cash, check, and all debit and credit cards as payment for our services. Payment is expected at the time of service.

Are you licensed, bonded and insured?

Yes. At the present time, the State of California does not license or regulate the home inspecting industry so a business license is what is required to operate a home inspection business. We are bonded and have Professional Liability insurance.

How soon will I receive the report?

We prepare and provide the computerized report on-site so you will have a copy in hand for the walk-thru.  A PDF of the report and accompanying digital photographs are sent via email the following business day.

Can I be there during the home inspection?

You are welcome to be present during the inspection, although we request you allow the inspector to work without interruption. Our inspector has a systematic pattern he follows which ensures you will receive a thorough and detailed inspection. We generally recommend you bring a notepad and jot down any questions you have as you observe the inspection. He will be glad to answer them during your walk-thru.

Do you test for mold?

Yes, we have the capability to perform mold testing. The inspector can determine whether air samples, surface samples or both are appropriate. The samples are hand-delivered to a local lab and the results are typically available the next business day. Those results are summarized in an environmental report that will be emailed to you and/or your real estate agent. This service is offered at an additional cost.

How long will the walk-thru take?

The length of time for a walk-thru can vary, but it typically takes 30-40 minutes. Some of the factors affecting the length of time are the condition of the property and the number of questions asked by the client. First-time home buyers tend to have more questions whereas those who have made several real estate purchases may have fewer questions.

What if I or my real estate agent can’t be present for the walk-thru?

If you or your agent are unable to attend the walk-thru, the written report speaks for itself and provides a comprehensive evaluation of the property. The content or amount of information shared during this process will not be affected if one party is not present. We highly encourage both the buyer and agent to attend as it provides an opportunity for on-site visual identification of the findings and an opportunity for dialogue.

Do you provide an estimate of repairs?

While estimating the cost of repairs is beyond the scope of a home inspection, we may be the only company in the industry with the capability of doing so. Utilizing industry trusted software we are able to generate an estimate that can serve as a guide in budgeting for needed repairs or used as a negotiating tool. This service is offered at an additional cost.

Claims and Insurance-Related Questions

How far will you travel?

Most of our work is centered within a 100 mile radius of Sacramento. However, we can travel beyond this area for high volume clients.

Do you have an Appraisal Program?

Yes. We have several tiers of appraisal pricing based on the amount of the estimate and the distance to the loss location. Each includes a captioned report, photographs, a diagram and an estimate. Please call our office for pricing.

Additional Questions

I am a private homeowner and have “something going on at my home.” Can you help me figure it out?

Yes, we are available as a consultant and have the knowledge and experience to troubleshoot many home-related issues that have stumped others. We can also advise you if the problem may be covered by your homeowner’s insurance.